Frequently Asked Questions
Pricing & Orders
What payment methods do you accept?
We accept all major debit and credit cards through our secure Stripe payment gateway.
Can I make a payment in my preferred currency?
You can make payment by your card’s default currency. The exchange rates are determined by your issuing bank.
Will I receive a confirmation after placing my order?
Yes, you’ll receive an email confirmation with your order details once the payment is successful.
What if an item I ordered is out of stock?
If an item goes out of stock after your order, we will contact you immediately with options to refund, wait, or choose an alternative product. Note: This only happens in very rare occasions.
Do you charge VAT on orders?
Yes, all prices include VAT as per UAE regulation
Do you ship all over UAE
Yes, we ship all over UAE. Shipping costs will apply and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
How long will it take to receive my order?
Delivery duration depends on where you are. 1–2 working days for most UAE locations & 5-7 days for GCC.
What is your return policy?
You can return eligible items within 7 days of delivery, provided they are unopened, unused, and in their original packaging. The shipping cost of retuning products will be paid by the customer.
Do you offer exchanges?
We can only offer Exchange if the products are returned in their original condition.
How will I receive my refund?
Refunds will be issued to your original payment method (via Stripe).
Are return policies the same for UAE and GCC orders?
No. GCC orders are final and not eligible for return due to customs and logistics limitations, except in the case of damaged items
How long does it take to receive my refund?
Refunds are processed within 7–10 business days after we receive and inspect the returned product.
Registration & Eligibility
Who can register for wholesale access?
Our wholesale program is exclusively for verified businesses, retailers, online sellers, and freelancers in the beauty industry. Registration ensures fair pricing and a secure B2B experience.
What documents are required for registration?
To register, you’ll need to provide:
- A valid business license or trade license
- Your company or business name
- Links to professional social media profiles, online stores, or portfolios (if applicable)
Can freelancers or small business owners register?
Can freelancers or small business owners register?
How long does approval take?
Once your application is submitted, our team reviews it within 1–3 business days. After approval, you’ll receive login credentials to access exclusive wholesale pricing and start placing orders immediately.
Can't find what you're looking for?
Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).
Email Address: customercare@najafi.ae
Phone Number: +97143416785
